A few weeks ago I wrote an update about our new Wi-Fi service onboard the COASTER Commuter Rail.  Less than 6 weeks later, negative press:  North County Times: WiFi Connections unsteady on Amtrak, Coaster.

 

This is not really a surprise.  I mentioned in the last post that this is a cellular technology provided by T-Mobile, and that cellular is imperfect.  I also talked about the original approach to the service versus what was pushed into production.  This is an example of how sometimes less is more – higher density in fewer cars rather than low density in all cars would have resulted in a better experience for a smaller number of customers.

 

Time for a new business case analysis…